Service Guarantee - Guangdong Derui Testing Equipment Co., Ltd.

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Service Guarantee

Technology and service is our culture ! We have rich experience in testing equipment installation and maintenance based on 20 years history development, forming a perfect service system of pre-sales technical consultation, program design, product sales, equipment installation and commissioning, after-sales tracking and maintenance.

We provide Lifelong Follow-up Services. With professional after-sales team, if you have any questions during operation, we will supply solutions to you within 1 hour.

HOW TO SERVICE?

At first, our equipment are produced based on 20 years product lifetime. Normally once our equipment have problems, we judge the problems, and send spare parts to you, and teach you how to change new parts by email or video. Under warranty year, all spare parts and shipping cost (by DHL, TNT, and FedEx) will be paid by ASLI.

After warranty year, we offer the equipment lifetime maintenance, the users undertake the parts charge. If you need our engineers on-site installation and training, this is optional. You can contact us to get more information.

If you need our engineers on-site installation and training, this is optional. You can contact us to get more information.

SERVICE CONCEPT

In Time
ASLI has professional process system.We responsible to provide the fast service for you within 1 hour which should timely make clear your problem, feedback records and bring the fast solutions.
Efficient
ASLI has professional engineer team. After make clear your questions, we will check with our professional engineer team, discussion with them, create a complete and efficient after-sales service.
Customer First
Long term cooperation for ASLI is very important. Quality is not just a word. We build up a long term cooperation with every customer. Do all ourbest to meet Customer’s requirement and satisfaction.