QUESTIONS AND ANSWERS?
Can you support customization?
Yes, we specialize in customization. With our extensive experience in providing tailored solutions, we work closely with customers to design test equipment and systems that meet their specific needs. By providing us with detailed information about their specimens and testing requirements, customers can receive personalized proposals that are precisely aligned with their unique needs.
Are you a factory?
Yes, we are a direct source factory. This allows us to offer several advantages: competitive pricing by cutting out intermediaries, full control over the production process to ensure consistent quality and timely delivery, and the ability to provide customized solutions based on customer requirements. With our extensive experience and direct communication channels, we can offer flexibility and reliability that meet the specific needs of our customers.
Do you have global clients?
Yes, we have a wide range of clients from all over the world. Our customer base spans across various industries, and we are proud to have built strong, long-term partnerships with businesses in different regions. With our commitment to quality, reliability, and customized solutions, we continue to expand our global presence and serve customers worldwide.
What international certifications do you have?
We hold several internationally recognized certifications for our testing equipment and instruments, ensuring compliance with global standards.These include ISO 9001 for quality management, ISO 17025 for testing and calibration laboratories, CE marking for European safety and environmental compliance, UL certification for product safety, and RoHS certification to restrict hazardous substances.These certifications reflect our commitment to delivering high-quality, reliable, and safe products to our global customers, meeting the stringent requirements of various international markets.
How to install and use the product?
We provide comprehensive operating instructions and instructional videos in English. Additionally, remote training sessions via video calls are available to ensure smooth operation and support.
How can you provide solution if your products break down?
Our engineers will thoroughly analyze any issues and can set up a dedicated technical support team via video calls, WeChat, Skype, or WhatsApp to guide you through the troubleshooting process step by step. Additionally, we will provide comprehensive documentation, including user instructions, circuit diagrams, and other relevant materials to assist in resolving the problem efficiently.
How is the product packed?
1. First, the equipment is carefully cleaned and wrapped in a high-tensile strength membrane to ensure protection.
2.Next, shockproof EPE foam is used to prevent scratches, bumps, and friction during transit.
3.Finally, the equipment is securely packed in standard wooden crates for added protection and safe delivery.
How is the product delivered?
Delivery methods are typically based on the customer's preferences. ASLI offers a range of shipping options including sea freight, air freight, express services (DHL, UPS, FedEx, TNT), European rail transport for EU countries, and specialized transportation lines for regions such as the Middle East and the USA. We ensure the most efficient and cost-effective solution based on your location and needs.